Becnhmarking Energy Efficiency Program Performance


Benchmarking energy efficiency programs has become increasingly important as ratepayer contributions to programs increase, markets for energy efficiency solutions expand, and policymakers consider ways to address energy and environmental issues. This benchmarking project seeks to provide program administrators with insights into industry best practices and facilitate organizational learning by uncovering the underlying processes and practices that drive superior energy efficiency program performance. To that end, project participants have developed a framework that enables program administrators to appropriately identify peers and compare their respective programs to gain an understanding of how various design considerations impact program performance.

Effective benchmarking is predicated on sound data. Unfortunately, there are significant concerns surrounding the availability, quality, and comparability of publicly reported data on energy-efficiency programs.  Acknowledging these challenges, this project has brought together program administrators to create an enhanced data resource that underpins an industry-informed benchmarking framework. Project participants – representing various fuel types, geographies, and experiences – have identified program areas suitable for benchmarking, determined relevant metrics, and developed metric definitions with sufficient specificity to facilitate the collection of similar information from program administrators. In turn, project participants have provided comprehensive information on their respective business practices and program designs, collaboratively reviewed the data for outliers and inconsistencies, and normalized the data to account for variations in operating environments and policy regimes. These efforts have resulted in a unique industry data resource that enables energy efficiency programs to be compared to one another and evaluated against multiple performance measures.

Presented By

Arlene Lanciani
Principal Program Manager
Consortium for Energy Efficiency

Arlene Lanciani leads the evaluation, research, and behavior work at the Consortium for Energy Efficiency (CEE). At CEE, she supports the needs of program administrators related to program evaluation as well as those who incorporate behavioral science insights into program design and marketing.

She manages various research projects at CEE including the Program Performance Benchmarking project, the annual national survey of household awareness of the ENERGY STAR® label, and the annual “State of the Energy Efficiency Program Industry” survey and report. She is a building technology engineer by training who has dedicated her career to the advancement of energy conservation and energy-efficient technologies. She has worked closely with New England utilities, regulators, and other regional organizations to provide technical energy efficiency consulting services including program evaluation and assessment of energy-efficient technologies and their market potential. Arlene holds a B.S. and M.S. in Building Technology from MIT.